Star Star Star Star Star

Over 2,500 5-star reviews on

How can we help?

Filter

What is a single supplement fee?

Prices listed are per person based on double occupancy (two people sharing a room).  A single supplement fee will apply for solo travellers requiring a single room throughout the tour.

I am a solo traveler, can you match me with other solo travelers on my tour?

For privacy reasons we cannot pair solo travellers with one another.  A single supplement fee will apply for solo travellers.

My friend and I want to share a room, but we want to pay separately and will be departing from different gateways. How can we book our reservation together to ensure we are in the same tour group?

If you are leaving from two different gateways or want to pay separately, you will each need to book a reservation separately.  Afterwards, please send us an email using the contact form and provide both traveller’s trip confirmation IDs and your request to share a room; we will update your reservations accordingly. Alternatively, if you wish to share a room with an existing reservation, you may enter the traveller’s confirmation ID during the booking process to indicate so. Room share requests must be received 35 days prior to the trip departure date.

Can we book a triple room?

Triple rooms are available upon request for select tours. Please note, hotels will provide a rollaway bed for the third traveler in a triple room. 

Can I request adjoining rooms?

We can place the request for adjoining rooms however it is subject to confirmation as it is based on hotel availability

I see on the daily itinerary the hotels say “or similar” – what does this mean?

You can find the hotels we generally use for each tour on the ‘Hotels & Upgrades’ tab of the selected tour package.  In the event we must change hotels, it will be of a similar category and we will notify you of the change prior to your trip departure.

Can I add passengers to an existing reservation?

Additional travelers cannot be added to an existing reservation. You must book a new reservation for the additional passengers. Once the new reservation has been made, you may email us with all the booking confirmation numbers to travel together or share a room.

Can’t find the information you need?

Contact us