I was introduced to AW by a friend who had recently traveled to Japan for the first time and had an outstanding experience. Based on their recommendation, I decided to book our trip through AW for what would be my nephew's and my first visit to Japan. Even before our journey began, I was impressed by their customer service. I contacted the team several times with different questions while planning our trip, and they were always responsive, friendly, and incredibly helpful. They provided clear information and made me feel confident that we had chosen the right agency. From the moment we arrived in Japan, everything was flawlessly organized. Ann, who greeted us at the airport, was waiting with a sign displaying our names, making us feel immediately welcomed. She then escorted us to our driver, who accompanied us throughout our itinerary. Every transfer was punctual, smooth, and stress-free. The itinerary was well planned, easy to follow, and perfectly paced. Every hotel exceeded our expectations—from the seamless check-in process, which our tour guide Lee assisted us with, to the beautiful rooms, outstanding breakfast buffets, and excellent amenities. Several hotels even offered gyms, spas, swimming pools, and traditional hot springs, which made our stay even more memorable. A special thank you goes to our tour guide, Lee. He was exceptional—attentive, professional, knowledgeable, and an excellent communicator. His passion for Japan, its history, and its culture truly enhanced our experience. Every city and attraction we visited was thoughtfully organized, allowing us to enjoy each destination without worrying about logistics. The included dinners were delicious, and we also chose to participate in several optional excursions that were not part of the original itinerary. Those experiences were absolutely worth it and be

The experience was amazing; Japan was everything and more. The guide was very nice and the transportation was good. I only wish the guide would have been more informative on all the sights we went too. All shrines and temples were stunning. I would recommend this agency and will definitely do another tour with them.