FAQs

FAQs - Before your trip - Optional Tours and Upgrades

  • You may add optional tours to your reservation during the booking process or to an existing reservation up to 7 days prior to the trip departure date. Optional tours (except Forbidden City and Kaiseki Dinner) may also be purchased on site – the cost will be $10 more per person for each optional tour purchased on site.
  • Hotel, ferry, flight upgrades, late checkout and early check-in may be added up to 35 days prior to the departure date. 
  • Hotel, ferry and flight upgrades are non-refundable after a reservation has been paid in full
  • To add optional tours, upgrades, late checkout and early check in to your existing reservation, please login to your My Affordable account, click on “Upcoming Trips” and “Add Tours and Upgrades” button to make updates to your trip.

You may cancel optional tours from your reservation up to 7 days prior to the trip departure date however, a $15 per person service fee will apply for optional tours cancelled after the full payment on a reservation has been made.

Sorry but any unused tour feature including but not limited to optional tours, services and hotel accommodations are non-refundable, non-transferable, or exchangeable.