Coronavirus update

We’re open and here for you (June 18, 2020)

Dear Clients,

During our 40 years in travel, we have remained committed to our guests and our mission to create affordable, enriching travel experiences. We would like to assure you that the health and safety of our guests, team members and the international travel community remains our top priority.

We will be reopening our head office on Monday June 22nd, as per LA County instructions and in strict compliance with all Department of Public Health guidance. Walk-in clients will not be accepted. During this time we will be staggering our employee’s working hours to ensure a safe work environment for our team; please understand hold times may be longer than usual. We want to assure you that during this time our dedicated team is still here for you to answer any questions you may have. Please feel free to contact us via phone, Live Chat on our website or via our contact us form.

Please know we are working to support all our guests and we truly appreciate your patience and business during these challenging times.


Provisional Payment, Cancellation and Departure Date Change Fee Policies (April 10, 2020)

Dear Clients,

We have updated our policies (effective April 10, 2020) to allow more flexibility, so you can book with confidence and peace of mind when you’re ready to travel again.

These new policies cannot be applied retrospectively, as the situation is rapidly evolving every day. Please be aware that many third-party supplier cancellation fees, such as but not limited to: airlines, ferries, hotels, attraction admission fees, local guides and restaurants are not providing refunds or cancellation waivers. Airline penalties typically range between $250 per person to fully non-refundable. We kindly ask for your patience and understanding in this matter and thank you in advance.

Affordable World Provisional Remaining Balance Payment Deadline:
Affordable World will extend the remaining balance payment due date to 45 days prior to the trip departure. Booking and airfare (if applicable) deposits at the time of booking remain unchanged.

Affordable World Provisional Cancellation and Departure Date Change Fees (June 01 – December 31, 2020 Departures):

In addition to any charges levied by the ferries, airlines and/or hotel (upgrades), the following provisional fees will be assessed per person when you cancel or change the departure date of your existing reservation. A written request of cancellation or departure date change must be received by Affordable World. Oral requests will not be accepted.

June 01 – December 31, 2020 Departures Provisional
Cancellation Fee*
Provisional
Departure Date Change Fee**

120 + days prior to departure

0

0

45 to 119 days prior to departure

100

0

30 to 44 days prior to departure

200

0

16 to 29 days prior to departure

300

200

10 to 15 days prior to departure

400

300

3 to 9 days prior to departure

600

Not Permitted

48 hours prior to departure

100%

Not Permitted

*Provisional Cancellation Fee Terms

  • All cancellation requests must be received in writing by email. Please use our contact form to submit your request.
  • We are unable to waive any third-party supplier cancellation fees, such as but not limited to: airlines, ferries and/or service upgrades. We will advise you of any relevant cancellation fees at the time of cancellation. 
  • Travel insurance premiums cannot be refunded if your booking is cancelled with any penalties. Please refer to our Travel Insurance page for more information. 
  • The provisional cancellation fees listed apply to cancellation requests received on/after April 10, 2020 and cannot be applied retrospectively.
  • Affordable World reserves the right to modify or cancel the provisional cancellation fees at any time.
  • In addition to the above, Affordable World standard terms and conditions apply.

**Provisional Departure Date Change Fee Terms

  • All departure date change requests must be received in writing by email. Please use our contact form to submit your request.
  • We are unable to waive any third-party supplier cancellation fees, such as but not limited to: airlines, ferries and/or service upgrades. We will advise you of any relevant cancellation fees at the time of cancellation. 
  • Travel insurance premiums cannot be refunded if your booking is cancelled with any penalties. Please refer to our Travel Insurance page for more information. 
  • The provisional departure date change fees listed apply to departure date change requests received on/after April 10, 2020 and cannot be applied retrospectively.
  • Blackout dates may apply for select third party rebookings (reservations booked with a third-party voucher).
  • Clients using a third-party voucher to book your existing reservation: the promotional value will be transferred to your new departure date reservation.  You will be responsible for any tour fare difference on the new departure date, along with any airfare difference and/or airline surcharge for the new travel dates.  
  • Clients using a third-party voucher to book your existing reservation: your new 2020 departure date must be re-booked for the same tour package of your original booking
  • Clients using a third-party voucher to book your existing reservation: your new 2020 departure date cannot fall within the blackout dates for your corresponding tour package.***
  • Unused credit has no cash value and is non-transferrable to other travelers.
  • Affordable World reserves the right to modify or cancel the provisional cancellation fees at any time.
  • In addition to the above, Affordable World standard terms and conditions apply. 

***Blackout Dates for Third-Party Voucher Rebooking (Departure Date Change)

  • AMA – Not permitted at this time.
  • ABA, ABK – June 11, 2020 to August 27, 2020
  • ABU – June 02, 2020 to August 25, 2020
  • AGW – None.
  • AGI, AGC, AGK – June 02, 2020 to August 26, 2020
  • AVA – None.
  • AJA – July 02, 2020 to July 09, 2020
  • AJX – May 23, 2020 to August 22, 2020 
  • AJB - May 21, 2020 to August 20, 2020
  • AJXV - June 17, 2020 to July 08, 2020
  • ATA - May 16, 2020 to August 12, 2020 
  • ATAV - May 06, 2020 to August 26, 2020
  • ATB – May 02, 2020 to August 12, 2020
  • ATK, ATV – May 15, 2020 to August 27, 2020 
  • ATKM, ATMK – May 19, 2020 to August 21, 2020
  • ATKB – May 26, 2020 to August 18, 2020
  • ATKV – May 05, 2020 to August 25, 2020

Travel and Immigration Restrictions

Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories to and from the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here. Affordable World is not responsible if you are denied entrance for any reason at any foreign country, even if you hold a valid passport and entry visa. Visa and entry requirements may change at any time.

Travel and Immigration Restrictions

Affordable World will continue to closely monitor this evolving situation and will provide updates as it pertains to each tour group.  We thank you for your continued trust in Affordable World and look forward to seeing you on our tours throughout the year.

We are experiencing high call volumes due to COVID-19.  If you are not travelling in the next 72 hours, please consider calling us at a later time.

Thank you,
Affordable World